SMI help desk never leaves you alone!

SMI help desk never leaves you alone!

Since October 1, 2014 the operators of the after-sales service dept. (direct +39 0345 40255) and of the spare parts dept. (direct +39 0345 40340) can be reached by phone:

  • Monday to Friday: from 07:00 to 19:00 (GMT+1);                                                        
  • Saturday: from 07:00 to 12:00 (GMT+1).

Beyond above indicated office hours, by dialling +39 0345 40255 you can get help in case of a technical emergency as follows:

  • Monday to Friday: from 19:00 to 22:00 (GMT+1);
  • Saturday: from 12:00 to 22:00 (GMT+1);
  • Sunday and public holidays: from 10:00 to 22:00 (GMT+1).

Furthermore, since October 1 the order processing for spare parts in stock is managed as follows:

  • orders received from Monday to Thursday are processed by the next day;   
  • orders received on Friday are processed by Saturday morning.

The portfolio of services offered by SMI is continuously growing, in order to be able to quickly and effectively respond to any needs of after-sales support. 

For more information, just visit the Smipass area of our website. 

Warmest regards.

Marketing Dept.  
SMI S.p.A.