The customer centrality is the core principle of SMIGroup "mission"; for the "Customer Service Centre (CSC)", it is the reason of existence.
The Customer Service is an ideal bridge between SMI and the customers; it makes the access to the available services quicker and easier.
The company know-how and the technical solutions developed by SMIGroup are at your disposal, in order to increase your performances and ensure an excellent investment return.
SMI Training Centre organizes specific training courses for each machine model, in order to provide your staff with the necessary instructions for the best operation of SMI machines, with reduced down-times and higher performances.
Knowledge is essential for everybody!
The training courses can be attended by people of any level of expertise: operators, maintenance technicians, mechanical engineers, electrical and electronic engineers, production managers.
The training courses can be held either at the customer's plant or at SMIGroup headquarters, depending on the trainees' exigencies.
The activities are carried out partly in a teaching-room and partly in the plant and are supervised by a team of "senior trainers", who are expert in the subject of the course and can speak different foreign languages
All training courses can be customized, in order to meet your specific requirements.
For further information, please contact our Training Centre: Tel: +39 0345 40.253 - E-mail: email@example.com.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.