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After sales assistance: quick, easy, smart

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SMI after sales assistance has been reviewed to provide quicker, more efficient support to all its customers.


If you have a local branch you need to contact them during office hours, if you don't have a local branch or during out-of -office hours please follow the instructions below.
To receive assistance for SMI machines the number to contact is:

+39.0345.40255

CUSTOMER SERVICE OFFICE SCHEDULE

This service is available
from Monday to Friday,
from 07:00 to 19:00
(Italian time GMT +1)

TELEPHONE AVAILABILITY LIMITED

Monday - Friday from 19:00 to 22:00
Saturday from 07:00 to 22:00
Sunday - Holidays from 10:00 to 22:00
(Italian time GMT +1)

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A new procedure


To get support from customer service just follow these simple steps:
- Make sure you have a pen, some paper and the machine serial number for which you need assistance
- Dial +39.0345.40255
- Guided assistance will help you choose between:
          1 An open ticket: if you have already called for assistance and have a reference number
          2 A new ticket: to create a new request for assistance
- Choose the type of machine for which you need assistance
- Key in the numbers of your machine serial number followed by #
- Key in your telephone number including the international code followed by #
- Please take note of the reference number that you will be given
- Hold the line... you will be put into contact with a technican from customer service as soon as possible. If all the technicians are busy you will be recontacted as soon as one is available

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Many advantages for the customer
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Specialised support

With this system you will be able to speak to a technican who is specialised in your machine

 

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Efficient system

The system will recognise your language and divert the call to an operator who speaks it.
This way problem solving will be much easier.

 

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Customer-oriented

The system of allocating reference number tickets allows a history to be kept until the problem is solved

 

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360 degree support

A complementary telephone support service is available till 10 p.m. every day*

 

Best regards,

Customer Service

SMI S.p.A.