The service area of Spare parts & Upgrades proposes a wide range of service packages conceived to prevent the machine's efficiency decline all along its life cycle and to upgrade it to the latest technology through the implementation of new applications, additional changeovers and new accessories. In a more and more competitive market, the users of SMI machines need to be able to count on a very quick and efficient spare parts supply service, so as to minimize the inconveniences connected to the production line stops. Therefore, SMI has increased the channels to make a request of original spare parts, introducing a series of service based on today's information and computing technology and web applications such as SmyReader, which allow to identify the spare parts to order through the scan of the QR code of the components mounted on the machine, to make an on-line request of offer and to quickly and easily process the purchase order from a computer, a tablet or a smartphone.
Original spare parts: in order to keep SMI machines' efficiency and yield on top over the years, customers can select from a broad catalogue of original spare parts, which can be ordered to Italy-based SMI's headquarters (all kinds of spare parts) or to the closest foreign branch office of SMI; the latter can swiftly sort out the problem arisen on the machine by locally supplying greatest urgency parts.
Smigroup e-store: it is an e-commerce service provided by SMI to simplify and speed up the supply of its original spare parts that enables customers (currently only those located in the European Union) to purchase shelf-ready spare parts (the service not available for custom-made items). By accessing the website www.smigroup.it/store/ you can buy on-line the spare parts you need, searching them by category (chains, belts, brakes, motors, etc.) or by item identification code (trackable on the spare parts manual or directly on the part to replace). Once the items selection has been completed, you only need to confirm the purchase order and proceed to check out and payment through credit card or paypal.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.