SMI's technical staff is at customers' disposal wherever in the world to quickly and effectively provide technical support and consultancy.
The Customer Service Center of SMI avails itself of travelling field service engineers speaking various languages and boasting a proven practice in the mechanical, electrical and electronic domains; they operate from both Italy-based SMI headquarters and the numerous foreign branches of the SMI Group.
Technical problem-solving interventions In case the problem arisen on the machine cannot be solved through on-line support, SMI travelling field engineers are ready to intervene personally at the customer's factory in the shortest possible time, in order to quickly restore the machine's full functioning.
Planned maintenance interventions SMI travelling field engineers are also available to carry out planned maintenance interventions, be it ordinary or extraordinary, in order to ensure the machine's perfect running and efficiency conditions during its entire life cycle.
Machine updating interventions Should the end user wish to widen the machine's functions or add new applications to it, SMI's Customer Service Centre provides skilled personnel with proven ability and experience to rapidly carry out mechanical or electronic updating operations and to minimize the impact of their work on the factory's production schedule.
In compliance with the Italian Law no. 196 dated June 30, 2003 (Code concerning the protection of personal data), SMI S.p.A. informs you that your personal data will be used by SMI S.p.A. for purposes associated with marketing and business activity only. SMI S.p.A. will treat all the data you provided it with in the utmost secrecy and will be allowed to transmit them for the same purposes to its subsidiary or associate companies only, both in Italy and in those countries where SMI S.p.A. operates, it being understood that these subsidiary or associate companies will adopt equivalent criteria of security and secrecy.
The provision of your personal data is not compulsory; in case of denial, it will not be possible for you to send this form on-line. Moreover, you will be entitled to consult your data and to ask SMI S.p.A. to correct, update and, if applicable, to cancel or block them by writing to SMI S.p.A., Via Carlo Ceresa, 10- 24015 San Giovanni Bianco (BG) - Italy. Any communication is to be addressed to the attention of "the person in charge for the treatment of personal data".
With regard to cookies, our website uses exclusively technical cookies, whose utilization is not aimed at the collection of the user's personal data; it is limited to the transmission of session identification data. Technical cookies allow IT authentication, session monitoring and the memorization of specific information to let the user browse or get a specific service. Technical cookies allow to keep the identification of the user in the course of the session, their memorization is not enduring on the user's device and they are automatically canceled once the browser is closed.
You are kindly requested to attentively read the above mentioned information: by ticking the box below and clicking on the "send" button, you will give SMI S.p.A. your consent to use and transmit your personal data for the purposes related to the declared activity, in compliance with the Italian Law quoted hereinbefore. I have read and understood the above mentioned information and, hence, in compliance with the Italian Law quoted hereinbefore, I give my consent to the use and the transmission of my personal data for the purposes related to the declared activity.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.
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