• _
  • _

Smypass Priority

Smypass priority: a package of premium services designed for you!

Smypass priority: a package of premium services designed for you!

Smypass Priority is a package of premium services created in order to guarantee customers an even faster and more efficient support, thanks to a preferential access to online assistance, discounts on on-site interventions and additional tools for an all-around support.
The services included in Smypass Priority package are:

_

  • Priority access by phone call (Smycall), chat or website to technical support with operator. The requests coming from users who have subscribed Smypass are processed by SMI operator before other requests. This means that the technical problem resolution is quicker, with a subsequent reduction in the duration of the plant downtime.

_

  • Remote internet connection: allows the Help Desk operator to connect directly to the control PC of the customer's machine to carry out checks, troubleshoot and solve operational problems. Furthermore, the remote connection enables to install the latest updates of SMI machine control software. This results in greater machine efficiency, since the control program is always updated to the latest version.

_

  • 10 % discount on technical interventions of: scheduled maintenance, installation of upgrades and new formats and other on-site interventions that are not related to emergency situations.

_

  • Access to a database containing technical documentation, FAQs and troubleshooting tools (i.e. a series of practical examples on how to solve a wide range of alarms, troubles and problems in do-it-yourself mode), which can be used by PC, tablet and smartphone.